Backorder/Out Of Stock

Out of stock and backordered items may, at our discression, require a 100% deposit. Because of the different size combinations and color options we offer, many of these items will be created when you order them and are considered Special Order whether or not it states (Special Order) on your sales confirmation. Please allow up 1 to 8 weeks for your item to be completed.

Guarantee

All of our items are guaranteed to be free of manufacturers defects when you receive them, conditions apply. In the event that your garment should become damaged within one year from your original purchase date we will replace it at 25% off our current full retail price. Your item must be replaced by an identical garment, reshipping fees & taxes will be applied to the purchase price before the item discount. This offer is not valid on sale items and can not be combined with any other offers or Reward Cards.

Rubber Care

Rubber care instructions are available upon request. We also send Rubber care instructions and warnings in each order we fill. If you have questions about care of your Rubber items please refer to those documents or contact us.

• All Rubber CLOTHING & TOYS are talced for shipment and storage, to protect the Rubber.
  
  
• Make sure your item fits before washing. A small amount of Talc and glue may be present in the seams of the garment after washing. This is normal and can be removed with a good silicone shiner and vigorous rubbing with the finger tips.
  
  
• Wash your garment: use lukewarm water and soap(1 drop of mild soap) to wash, then rinse thoroughly! Hang to dry, then turn inside out when dry and repeat. Generally soap washing need be done only once. Rinsing should be done each time you wear your garment.
  
  
• Transparent Rubber will have white spots or streaks after washing and most will disappear when completely dry. Your garment may need to hang dry for several hours or up to a full day to dry thoroughly. If any streaks remain a good silicone polish will make them disappear.
  
  
• ALWAYS Store your toy or garment out of sunlight, preferably in the dark, NEVER on a metal hanger. Heat or cold may damage latex, and UV light will cause it to oxidize.
  
  
• BEFORE attempting to put the garment on, be sure that your body and the inside of the garment is heavily talced or lubed. Slide it on gently, taking care that fingernails, rings, etc., do not snag the material. Pulling hard with your fingertips will leave permanent dimples or tear the garment.
  
  
• MAKE IT SHINE by applying a "medical grade" silicone lube or Black Beauty, Cult, Wet, EROS, Vivishine.
  
  
• NEVER use OIL-based lubes: they will do permanent damage! ONLY use silicone-based or water-based lubricants. Never ever use Baby Oil, ever.
  
  
• KEEP Rubber garments away from ANY oil-based products — body lotions or oils, hair gel, body glitter, makeup, hairspray, perfume; nicotine, metal including pennies will stain the Rubber; sharp objects will do permanent damage to your garment.
  
  
• Human Skin has oils and salts that can break down Rubber if not removed promptly. Wash after every wearing.
  
  

Rubber Chlorination

We do not chlorinate or recommend chlorination for several reasons. First, the chlorination process is not an exact science, (yes, yes we know there is science behind the process) generally we've heard that people chlorinate in the bathtub or a bucket in the backyard. In our experience chlorination changes the rubber to make it feel more like plastic. It has been our observation that chlorinated pieces can become brittle, especially if not chlorinated correctly. "Correctly", is a very vague term because the chlorine is actually added in with Hydrochloric Acid, (HCL) and to date we have not seen that it is actually "good" for the long term health of Rubber. Chlorination can change the color of Rubber, ie: Black will turn to gray. Finally, we find chlorination to be unnecessary. Repeated use of Vivishine or a good silicone lube will achieve the same or better results with no damage to the Rubber.

MBE International Rewards Card

The MBE International Rewards Card program is subject to all the terms and conditions found on our the policies page of each store. These cards are not transferable and must be used by the card holder and the items purchased must be shipped to the card holder.

Made To Measure

Made to measure items are created according to your specifications. We are happy to help you through this process at any time. Having said this, made to measure items are not returnable or exchangable for ANY reason with no exceptions.

Military Support

We Support Our Troops. MBE International appreciates the work and dedication of troops in the Military of the United States. Therefore, we offer free shipping to all APO and FPO boxes as a way of saying thanks. The does not mean we do not recognise the work and effort of other countries, it simply means we support those in our own country and urge other companies to do the same.

Order Cancellation

Orders may be canceled provided we have been notified by 9 am of the first business day we are open following your order placement, NO exceptions. Credit Card companies charge us every time we process a transaction, therefore, we charge a 10% cancellation fee should you decide to cancel your order. Special Order items can not be canceled or changed beyond this deadline, NO exceptions. This includes ALL special orders and out of stock items. Please review all of policies before placing your order.

Payment/Order Polices

TYPES OF PAYMENT

We gladly accept Visa, Master Card, Discover, Pay Pal, money orders and wire transfer. Sorry, no personal checks. To order with a Money Order Click Here. For Wire Transfer Information Click Here. All payments must be in US dollars.

PAY PAL PAYMENTS

Due to the nature of Pay Pal payments the entire amount of an order will be transfered at the time the order is placed. Items that are out of stock will be special ordered at that time unless you request otherwise.

FOREIGN PAYMENTS

Orders Outside USA. If your order has been placed based on the GBP or EUR value of the item, please note, you will be charged in US Dollars and the amount may vary from the amount displayed in your local currency. The debit will be applied at the point at which your order is dispatched. This may give rise to currency fluctuations.

ACCEPTANCE OF ORDERS

Receiving an order acknowledgement via email doesn't guarantee the acceptance of an order. TheLatexStore.com reserves the right to limit the quantity of items ordered and / or refuse to sell to any customer.

ORDERS

If you prefer to order offline, you may fax or call us. See our contact information. We can only accept credit cards for fax or phone orders.

If you are paying with a money order, please COMPLETE your order. Place your items in our cart, select the money order option, COMPLETE your order and print your receipt. For your own protection, keep your money order receipt and track your payment. We are not responsible for lost or stolen money order or cash payments.

Orders should be sent to:

Privacy

The Latex Store parent company is MBE International LLC and all credit card charges and return addresses will read "MBE International". We ship in standard USPS red, white and blue mailers, FexEx boxes, white mailers or brown cardboard boxes.
MBE International LLC never sells or shares your private information with anyone, nor will we ever send unsolicated electronic or paper mail to you.

Product Listing

All products listed in our store are described to the best of our ability. Pictures of the products may show accessories or complementary items that are not included with the product.

Product Loan/Rent/Photo Shoot

We typically do not loan garments for photo shoots. For us to consider any project where our garments are used free of charge, the following things should apply. We must see a tangible benefit for our company. (Pictures of your model in our styles is generally not a benefit to our company unless your model is well known; Katy Perry, Lady Gaga, Bianca Beauchamp, or you are shooting for for a well known publication (Marquis, Skin Two, etc).) Link exchange is also not considered a tangable benefit to our company unless you are a well known publication as noted above. The person borrowing our items must have a credit card on file with us, and a deposit must be given to secure that our garments are returned undamaged. Generally twenty one day notice is required for items to be completed in time for your project. If your project doesn't fit in this category contact us about our Professional Discount and at our Owner or Manager discretion, you may be eligible for this discount. ProfessionalDiscount@thelatexstore.com .

Returns & Exchanges

Please order carefully!  We are happy to answer questions before you make your purchase.

Incorrect Items

If we ship you an incorrect item, we will replace that item or refund your money for that item (as well as the return shipping costs) after we have received the incorrect item. We are not responsible for shipping costs above USPS Priority Mail (Not one price box)(Please use a one price envelope, not a tyvek bag when possible), on any return that we can accept. We must be notified of incorrect items within five (5) business days of delivery.**

Services

Services, such as Chlorination, Shining or Open Crotch are not refundable at any time for any reason. If you purchase an item and have a service added to it and the item is elligible for return or exchange these services can not be refunded or exchanged.
Wash & Shine is a service, as such once it has been performed it can't be undone or resold, therefore, Wash & Shine can not refunded under any circumstances.

Special Order/Made To Measure

Special order and Made to Measure items are not returnable or exchangeable.

Manufacturer Defects

Upon receipt please examine your garment for defects before washing or wearing.
At our discretion we will repair or replace any merchandise with a manufacturer's defect (which we must verify by inspection of the item); however, we must be notified by you of a defect within five (5) business days of delivery.
Defective items must be returned to us unwashed (even if they've been tried on) with all of the original product packaging (not including shipping materials).

If you have a problem with an item that you believe has a manufacturer's defect, please contact us BEFORE you attempt to return it.

Please do not attempt to modify or repair any item as this will void any warranty that is stated or implied. We are not responsible for shipping costs for any defective item above USPS Priority Mail (Not flat rate).

MBE International LLC dba The Latex Store reserves the right to be the final authority on what consitutes a manufacturer's defect.

Return Items

You are responsible for ordering the correct size. Any advice we may offer about size is to be used as a guideline only, as we have not measured you in person.
Please measure yourself carefully.
If you order an incorrect size we will exchange most items; however, for your safety, we CANNOT under any circumstances accept returns or exchanges on items that have been worn or where there may be a health risk, ie: items worn on the genitals, panties, jocks, briefs, insertables, etc. 

We must be notified of exchange issues within five (5) business days of delivery.
Acceptable exchanges must be in resalable condition, ie: ready to sell, in the original packaging.
Returned items that are not in the original packaging or resalable condition may incur a 50% to 100% repackaging or replacement fee.
We are not responsible for return shipping costs for incorrectly ordered items.
We will issue store credit or replacements ONLY for returns that meet all of our return policy criteria.
Store credit may be used to purchase new merchandise ONLY and may not be used for return shipping.

NO cash refunds unless otherwise stipulated on this policy page. Store Credit Only.

Liquids, Jells and Powders are not returnable under any circumstances.

No returns on Special Order items for any reason other than manufacturers defects. MBE International LLC dba The Latex Store reserves the right to repair or replace defective Special Ordered items.

Return Authorization

**An RA number is required for ALL returns. We will NOT accept any return that does not have a return authorization (RA) number. RA numbers must be visible on the outside of the package. Note: Any item that is returned without an RA number will be returned to sender or charged a 25% restocking fee.

*RA numbers are valid for fifteen (15) business days for ALL returns ie: Returns must be returned to us within fifteen (15) days of receipt of an RA number. Items returned after 15 days will be subject to a 25% restocking fee.

We are not responsible for returned items that are lost in transit or for which you haven't contacted us for prior return approval.

Authorized returns MUST be shipped USPS Priority Mail or equivalent with Delivery confirmation. In the USA please use USPS free mailers. As you are shipping to a PO Box NO FedEx or UPS accepted.

To contact us for more information about returning an item or to receive an RA number, write us at Returns@TheLatexStore.com

For ALL other inquires please go to our contact page CONTACT US.

Sale To Minors

MBE International LLC dba TheLatexStore.com cannot prohibit minors from visiting this site. TheLatexStore.com must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for such children to view.  Some items listed in TheLatexStore.com are for 18+ and purchase of those products are restricted to those over 18 years old.  Each time you purchase 18+ products at TheLatexStore.com, you are representing to TheLatexStore.com that you are an adult.

Sale Policy

All sale items found in this store are subject to stock availability on hand unless otherwise indicated. All sale items sales are final, first come, first served, no refunds or exchanges. We do not notify of sold out sale items. Sale discounts and coupon discounts may not be combined. One discount per order.

Shipping Times

US Shipping

International Shipping

USPS PRIORITY MAIL INTERNATIONAL
USPS Priority Mail International may be used to ship orders outside of the United States.
This method is NOT trackable; we cannot guarantee replacement of lost packages shipped via this method.
Allow approximately 2-3 weeks for the order to reach customs, and another 2-5 weeks to reach you. These price grids are to be used as a guide only as exact shipping prices will be configured at the time of checkout.

Special Orders

Any item for sale in our store that is not in stock and has to be ordered specifically for you is considered a Special Order. Special ordered items are NOT custom designs and may not be altered or changed from the original stated measurements, unless otherwise noted. Special ordered item payment will be taken at the time of your order. Production time and shipping time are not the same thing. Production time for special orders can take 2 to 8 weeks depending on the item ordered and production backlog. Special order items may not be returned or exchanged.

Third Party Shipping

Domestic Third Party

Third party shipping ie: Shipping to a different person other than the person placing an order may, under some circumstances, require further information and verification.

All Credit Card orders that are shipped any address other than the card holders billing address will require and signature release and confirmation form.

Email us at ThirdParty@thelatexstore.com for the fastest response or to receive this form via email.

To reach us by phone:
USA toll free 1-866-94-LATEX (52839)-- 8 am to 5 pm CDT
Fax confirmations must be submitted to us between 6 am and 9 am CDT
Fax confirmation phone number 936-273-8106

Open and print Authorization Form in Word Format

Open and print Authorization Form in PDF Format

International Third Party

Third party shipping ie: Shipping to a different person other than the person placing an order may, under some circumstances, require further information and verification.

All Credit Card orders that are shipped any address other than the card holders billing address will require and signature release and confirmation form.

Email us at ThirdParty@thelatexstore.com for the fastest response or to receive this form via email.

To reach us by phone:
USA toll free 1-936-273-8106 - 8 am to 5 pm CDT
Fax confirmations must be submitted to us between 6 am and 9 am CDT
Fax confirmation phone number 936-273-8106

Open and print Authorization Form in Word Format

Open and print Authorization Form in PDF Format

Track Your Order

Once your order is ready for shipping you will be sent an e-mail from your chosen carrier to inform you that your order has been shipped. In that notification will be sent a delivery confirmation or tracking number.  You can then track the status of your order on line using the tracking number supplied by visiting the following link for the USPS or FedEx  Please note we provide tracking on all orders unless otherwise noted.

Wholesale

The Latex Store welcomes retailers' and resellers' inquiries about wholesale opportunities. Please contact Sarah Skye, manager of MB Wholesale, at info@MBwholesale.net for more information and a current price list and access to our wholesale website. A valid reseller's permit is required.