Out of stock and backordered items may, at our discression, require a 100% deposit. Because of the different size combinations and color options we offer, many of these items will be created when you order them and are considered Special Order whether or not it states (Special Order) on your sales confirmation. Please allow up 1 to 8 weeks for your item to be completed.
All of our items are guaranteed to be free of manufacturers defects when you receive them, conditions apply. In the event that your garment should become damaged within one year from your original purchase date we will replace it at 25% off our current full retail price. Your item must be replaced by an identical garment, reshipping fees & taxes will be applied to the purchase price before the item discount. This offer is not valid on sale items and can not be combined with any other offers or Reward Cards.
Rubber care instructions are available upon request. We also send Rubber care instructions and warnings in each order we fill. If you have questions about care of your Rubber items please refer to those documents or contact us.
We do not chlorinate or recommend chlorination for several reasons. First, the chlorination process is not an exact science, (yes, yes we know there is science behind the process) generally we've heard that people chlorinate in the bathtub or a bucket in the backyard. In our experience chlorination changes the rubber to make it feel more like plastic. It has been our observation that chlorinated pieces can become brittle, especially if not chlorinated correctly. "Correctly", is a very vague term because the chlorine is actually added in with Hydrochloric Acid, (HCL) and to date we have not seen that it is actually "good" for the long term health of Rubber. Chlorination can change the color of Rubber, ie: Black will turn to gray. Finally, we find chlorination to be unnecessary. Repeated use of Vivishine or a good silicone lube will achieve the same or better results with no damage to the Rubber.
The MBE International Rewards Card program is subject to all the terms and conditions found on our the policies page of each store. These cards are not transferable and must be used by the card holder and the items purchased must be shipped to the card holder.
Made to measure items are created according to your specifications. We are happy to help you through this process at any time. Having said this, made to measure items are not returnable or exchangable for ANY reason with no exceptions.
We Support Our Troops. MBE International appreciates the work and dedication of troops in the Military of the United States. Therefore, we offer free shipping to all APO and FPO boxes as a way of saying thanks. The does not mean we do not recognise the work and effort of other countries, it simply means we support those in our own country and urge other companies to do the same.
Orders may be canceled provided we have been notified by 9 am of the first business day we are open following your order placement, NO exceptions. Credit Card companies charge us every time we process a transaction, therefore, we charge a 10% cancellation fee should you decide to cancel your order. Special Order items can not be canceled or changed beyond this deadline, NO exceptions. This includes ALL special orders and out of stock items. Please review all of policies before placing your order.
We gladly accept Visa, Master Card, Discover, Pay Pal, money orders and wire transfer. Sorry, no personal checks. To order with a Money Order Click Here. For Wire Transfer Information Click Here. All payments must be in US dollars.
Due to the nature of Pay Pal payments the entire amount of an order will be transfered at the time the order is placed. Items that are out of stock will be special ordered at that time unless you request otherwise.
Orders Outside USA. If your order has been placed based on the GBP or EUR value of the item, please note, you will be charged in US Dollars and the amount may vary from the amount displayed in your local currency. The debit will be applied at the point at which your order is dispatched. This may give rise to currency fluctuations.
Receiving an order acknowledgement via email doesn't guarantee the acceptance of an order. TheLatexStore.com reserves the right to limit the quantity of items ordered and / or refuse to sell to any customer.
If you prefer to order offline, you may fax or call us. See our contact information. We can only accept credit cards for fax or phone orders.
If you are paying with a money order, please COMPLETE your order. Place your items in our cart, select the money order option, COMPLETE your order and print your receipt. For your own protection, keep your money order receipt and track your payment. We are not responsible for lost or stolen money order or cash payments.
Orders should be sent to:
The Latex Store parent company is MBE International LLC and all credit card charges and return addresses will read "MBE International". We ship in standard USPS red, white and blue mailers, FexEx boxes, white mailers or brown cardboard boxes.
MBE International LLC never sells or shares your private information with anyone, nor will we ever send unsolicated electronic or paper mail to you.
All products listed in our store are described to the best of our ability. Pictures of the products may show accessories or complementary items that are not included with the product.
We typically do not loan garments for photo shoots. For us to consider any project where our garments are used free of charge, the following things should apply. We must see a tangible benefit for our company. (Pictures of your model in our styles is generally not a benefit to our company unless your model is well known; Katy Perry, Lady Gaga, Bianca Beauchamp, or you are shooting for for a well known publication (Marquis, Skin Two, etc).) Link exchange is also not considered a tangable benefit to our company unless you are a well known publication as noted above. The person borrowing our items must have a credit card on file with us, and a deposit must be given to secure that our garments are returned undamaged. Generally twenty one day notice is required for items to be completed in time for your project. If your project doesn't fit in this category contact us about our Professional Discount and at our Owner or Manager discretion, you may be eligible for this discount. ProfessionalDiscount@thelatexstore.com .
Please order carefully! We are happy to answer questions before you make your purchase.
Incorrect Items
If we ship you an incorrect item, we will replace that item or refund your money for that item (as well as the return shipping costs) after we have received the incorrect item. We are not responsible for shipping costs above USPS Priority Mail (Not one price box)(Please use a one price envelope, not a tyvek bag when possible), on any return that we can accept. We must be notified of incorrect items within five (5) business days of delivery.**Services
Services, such as Chlorination, Shining or Open Crotch are not refundable at any time for any reason. If you purchase an item and have a service added to it and the item is elligible for return or exchange these services can not be refunded or exchanged.Special Order/Made To Measure
Special order and Made to Measure items are not returnable or exchangeable.Manufacturer Defects
Upon receipt please examine your garment for defects before washing or wearing.Return Items
You are responsible for ordering the correct size. Any advice we may offer about size is to be used as a guideline only, as we have not measured you in person.Return Authorization
**AnTo contact us for more information about returning an item or to receive an RA number, write us at Returns@TheLatexStore.com
For ALL other inquires please go to our contact page CONTACT US.
MBE International LLC dba TheLatexStore.com cannot prohibit minors from visiting this site. TheLatexStore.com must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for such children to view. Some items listed in TheLatexStore.com are for 18+ and purchase of those products are restricted to those over 18 years old. Each time you purchase 18+ products at TheLatexStore.com, you are representing to TheLatexStore.com that you are an adult.
All sale items found in this store are subject to stock availability on hand unless otherwise indicated. All sale items sales are final, first come, first served, no refunds or exchanges. We do not notify of sold out sale items. Sale discounts and coupon discounts may not be combined. One discount per order.
Country | Standard Shipping |
Priority 3 Day Domestic Express International Shipping |
Express 2 Day Shipping |
Overnight Shipping |
Saturday Overnight Shipping |
---|---|---|---|---|---|
USA |
4 to 6 Days |
3 Business Days (by 7 pm) |
2 Business Days (by 7 pm) |
Next Business Day Standard (by 3 pm) |
Saturday Standard (by 3 pm) |
CANADA |
8 to 16 Days |
3 to 5 Business Days |
N/A |
Global Express Guaranteed 1 to 3 Business Days |
N/A |
GREAT BRITAIN | 8 to 16 Days |
3 to 5 Business Days |
N/A |
Global Express Guaranteed 1 to 3 Business Days |
N/A |
EUROPE | 8 to 16 Days |
3 to 5 Business Days |
N/A |
Global Express Guaranteed 1 to 3 Business Days |
N/A |
ITALY/RUSSIA/GREECE | 12 to 25 Business Days |
7 to 15 Business Days |
N/A |
Global Express Guaranteed 1 to 3 Business Days |
N/A |
MIDDLE EAST | 15 to 30 Business Days |
10 to 20 Business Days |
N/A |
Global Express Guaranteed 1 to 3 Business Days |
N/A |
SOUTH AMERICA | 8 to 15 Business Days |
4 to 6 Business Days |
N/A |
Global Express Guaranteed 1 to 3 Business Days |
N/A |
AUSTRALIA/NEW ZEALAND | 8 to 15 Business Days |
3 to 5 Business Days |
N/A |
Global Express Guaranteed 1 to 3 Business Days |
N/A |
Business days are Monday thru Friday. Weekend days, Saturday and Sunday, are not considered when estimating transit days. Standard and Saturday Overnight can be upgraded to Priority Overnight to be delivered by 10:30 am for an additional charge. Standard and Saturday Overnight can be upgraded to First Overnight to be delivered by 8:30 am for an additional charge. (Not available for all locations) Shipping times to foriegn countries are estimated on the information provided to us by your local carriers. We are not responsibile for delays due to your local customs offices. Should your package be delayed please check with them for assistance. |
We ship via USPS First Class, Priority, Express or FedEx Ground worldwide, and we insure and use delivery confirmation for our mutual comfort and protection. Items are packaged discreetly in USPS or plain boxes, and the return address will read "MBE International LLC". These price grids are to be used as a guide only as exact shipping prices will be configured at the time of checkout. Your privacy is important to us! If you have special shipping needs, please contact us before ordering to discuss them. Orders that come in over the weekend and/or include custom and/or temporarily out-of-stock items may be slightly delayed. If your item is shipped by our default carrier (USPS), you will receive a USPS Notification. Please allow 10 business days to receive your package. Shipments to a third party may require ID verification and release of liability authorization. This must be faxed to us prior to order fulfillment and shipment. We reserve the right to downgrade or upgrade shipping at anytime to expedite the shipping process.
Order Subtotal | Shipping Charge |
$0.00 - $10.00 | $6.00 |
$10.01 - $20.00 | $7.00 |
$20.01 - $30.00 | $8.00 |
$30.01 - $40.00 | $9.00 |
$40.01 - $50.00 | $10.00 |
$50.01 - $60.00 | $11.00 |
$60.01 - $70.00 | $12.00 |
$70.01 - $80.00 | $13.00 |
$80.01 - $100.00 | $14.00 |
$100.01 - $150.00 | $15.00 |
$150.01 - $200.00 | $16.00 |
$200.01 - $300.00 | $17.00 |
$300.01 - $500.01 | $18.00 |
$500.01 or higher | $21.00 |
These price grids are to be used as a guide only as exact shipping
prices will be configured at the time of checkout. No PO Boxes or APO/FPO.
Note: Available for IN-STOCK items only. All back ordered items
will be shipped separately via standard post. Signature may be
required for express shipments. We are not responsible for delivery delays
due to unsigned packages. Express shipping days are understood
to mean business days, Holidays and Weekends are not considered shipping
days.
Express Type | Additional Charge |
3 Day (Not available in all areas 3 Day orders will automatically be upgraded to 2 Day if the service isn't available and additional charges will apply) |
Add $10.00 - $25.00 |
2 Day | Add $25.00 - $35.00 |
Overnight | Add $35.00 - $50.00 |
Saturday Overnight (Note this service is always priority overnight, which is more expensive) |
Add $40.00 - $70.00 |
USPS PRIORITY MAIL INTERNATIONAL
USPS Priority Mail International may be used to ship orders outside of the United States.
This method is NOT trackable; we cannot guarantee
replacement of lost packages shipped via this method.
Allow approximately 2-3 weeks for the order to reach customs, and another 2-5 weeks to reach you. These price grids are to be used as a guide only as exact shipping prices will be configured at the time of checkout.
USPS EXPRESS MAIL INTERNATIONAL
USPS Express Mail International is our recommended International shipping method. Packages shipped via USPS Express Mail International are trackable; allow 5-10 business days for the order to reach customs.
Item Subtotal | Standard | Express |
$0.00 - 25.00 | 18.99 |
35.99 |
25.01 - 50.00 | 22.99 |
38.99 |
50.01 - 75.00 | 25.99 |
40.99 |
75.01 - 100.00 | 28.99 |
43.99 |
100.01 - 125.00 | 30.99 |
45.99 |
125.01 - 150.00 | 33.99 |
48.99 |
150.01 - 175.00 | 36.99 |
51.99 |
175.01 - 250.00 | 38.99 |
56.99 |
250.01 - 350.00 | N/A |
59.99 |
350.01 - 500.00 | N/A | 62.99 |
500.01 - 750.00 | N/A | 66.99 |
750.01 - 1000.00 | N/A | 70.99 |
Over 1000.01 | N/A | 74.99 |
Item Subtotal | Standard | Express |
$0.00 - 10.01 | 19.99 |
36.99 |
10.01 - 25.01 | 22.99 |
39.99 |
25.01 - 50.01 | 25.99 |
42.99 |
50.01 - 75.01 | 28.99 |
44.99 |
75.01 - 100.01 | 30.99 |
48.99 |
100.01 - 125.01 | 33.99 |
51.99 |
125.01 - 150.01 | 36.99 |
53.99 |
150.01 -175.01 | 38.99 |
56.99 |
175.01 - 250.01 | N/A |
58.99 |
250.01 - 350.01 | N/A |
60.99 |
350.01 - 500.01 | N/A |
62.99 |
500.01 - 750.01 | N/A |
67.99 |
750.01 - 1000.01 | N/A |
78.99 |
1000.01 - 1500.01 | N/A |
84.99 |
FEDEX
We would be happy to ship via FedEx for the highest level of
priority express handling. We will bill you for the shipping charges,
while these companies will bill you for import duties and handle
customs clearance. This can be done by special arrangement. Please be
aware, however, that this service is very expensive. Contact us
directly to make these arrangements.
Customs and Import Duties
Any item for sale in our store that is not in stock and has to be ordered specifically for you is considered a Special Order. Special ordered items are NOT custom designs and may not be altered or changed from the original stated measurements, unless otherwise noted. Special ordered item payment will be taken at the time of your order. Production time and shipping time are not the same thing. Production time for special orders can take 2 to 8 weeks depending on the item ordered and production backlog. Special order items may not be returned or exchanged.
Third party shipping ie: Shipping to a different person other than the person placing an order may, under some circumstances, require further information and verification.
All Credit Card orders that are shipped any address other than the card holders billing address will require and signature release and confirmation form.
Email us at ThirdParty@thelatexstore.com for the fastest response or to receive this form via email.
To reach us by phone:
USA toll free 1-866-94-LATEX (52839)-- 8 am to 5 pm CDT
Fax confirmations must be submitted to us between 6 am and 9 am CDT
Fax confirmation phone number 936-273-8106
Open and print Authorization Form in Word Format
Open and print Authorization Form in PDF Format
Third party shipping ie: Shipping to a different person other than the person placing an order may, under some circumstances, require further information and verification.
All Credit Card orders that are shipped any address other than the card holders billing address will require and signature release and confirmation form.
Email us at ThirdParty@thelatexstore.com for the fastest response or to receive this form via email.
To reach us by phone:
USA toll free 1-936-273-8106 - 8 am to 5 pm CDT
Fax confirmations must be submitted to us between 6 am and 9 am CDT
Fax confirmation phone number 936-273-8106
Once your order is ready for shipping you will be sent an e-mail from your chosen carrier to inform you that your order has been shipped. In that notification will be sent a delivery confirmation or tracking number. You can then track the status of your order on line using the tracking number supplied by visiting the following link for the USPS or FedEx Please note we provide tracking on all orders unless otherwise noted.
The Latex Store welcomes retailers' and resellers' inquiries about wholesale opportunities. Please contact Sarah Skye, manager of MB Wholesale, at info@MBwholesale.net for more information and a current price list and access to our wholesale website. A valid reseller's permit is required.